Frequently Asked Questions

Yes, we require you to spend at least R100 in our online store please.  If you check out with a basket less than R100 we will contact you to either top it up or cancel the order.

We deliver nationwide within South Africa.

If you are outside of South Africa please contact us for a customised shipping quote.   

Delivery turn around times are as important to us and they are to you and we will endeavour to get your order to you as quickly as is humanly possible.  It all depends on where you are located, and what products you have ordered. We do not hold high volumes of stock so may need to order in from our suppliers. 

But as a general rule, if we have the stock available at HQ:

• Helderberg Basin (Somerset West, Strand, Gordons Bay and Stellenbosch): 12-24 hrs
• Cape Town area: 2-4 working days
• Other main centres: 3-6 working days
• Outlying areas: 4-7 working days

If we need to order your stock in from the supplier:

• Cape Town area: 3-6 working days
• Other main centres: 5-7 working days
• Outlying areas: 6-8 working days

If you spend R1500 or more, your courier delivery is FREE

Otherwise we offer:

• Courier to all other areas: R150 per order*
• LOCAL delivery within the Helderberg Basin (Somerset West, Strand, Gordons Bay and Stellenbosch) : R60

Alternatively you can collect for free from our offices in Somerset West - however this is by appointment only please. 

*We reserve the right to add a delivery surcharge for delivery to very remote areas and farms.

Unfortunately not as we use a 3rd party logisitics partner 

We accept the following instant online payment methods (via Paystack):

• Visa
• Mastercard
• AMEX
• Instant EFT (Ozow)

• Snapscan
• MTN Mobile money 

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OR, you can pay via Direct Bank Transfer (EFT):

Bank: FNB

Account #: 62867203334

Branch: 250655

Account name: CVS Communications Pty Ltd

Our Rewards (Loyalty) program is called Sober Miles.

To EARN:

With Drink Nil you automatically earn Sober Miles (or points) every time you spend - as follows:

10 Sober miles for every R1 spent (eg spend R500, you earn 5000 miles)

To REDEEM:

Then to redeem your Sober miles, you get R50 off every time you earn 10,000 miles. 

So when you've reached or think you've reached 10,000 miles, login to your account on Drink Nil, then click on the Rewards launcher (bottom right of page) to open the rewards panel. Next, click on All rewards.

If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name.

If you do have enough points (ie 10,000 miles), there will be a Redeem button which you click to access your R50 voucher code to then use at checkout.

If your parcel is very wet or damaged upon arrival, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us.

 Please contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and email them to us immediately so that we can arrange a replacement for you.  

Similarly if you find we have delivered the incorrect products (silly us!), please send us a photo and we will arrange an exchange as fast as possible.

We hold limited stocks of most drinks at HQ.  If we don't have stock it will be marked as such on the product page with an option to PRE-ORDER and the approx lead time it will take to get to us from the supplier.

There are times when an item is also temporarily out of stock with our supplier and not expected to come back into stock for some time. 

We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Unfortunately, no we can’t. We need your order to arrive in perfect, unbroken condition with plenty of protective packaging which naturally does not allow for any pretty gift wrapping. 

Do contact us though if it's for a really special occasion and we will see what we can do to add a gift message and make the delivery extra special!  You can leave a message in the 'Additional notes' field at checkout.  

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

This Privacy Policy describes in full how www.drinknil.co.za collects, uses, and discloses your Personal Information. Drink Nil complies with the Protection of Personal Information Act of 2013 (often called the POPI Act or POPIA)